Skip to main content
Fancy Cafe AI

Contact Fancy Cafe AI support

For help with an Fancy Cafe AI video, credits or your account, email support@firsttimeinafancycafe.app with the details below.

Email support ↗

Get help with an Fancy Cafe AI video

Include the task ID, its current status and what happened. If it is processing or awaiting review, check the existing task before starting another. Do not send passwords or copies of private photos by email.

Find the task in My videos. Confirmed failed tasks return the generation credits they used; an uncertain submission needs a status check first.

A payment or credit question

Include the account email, order reference, purchase time and pack name. A completed checkout can take time to be confirmed; check the order before buying again. Never send a full card number or security code.

Our refund policy explains payment review and generation credit returns.

Deletion, rights or corrections

Send the relevant page or task ID and describe the change you are requesting. For a factual correction, include a source we can review. For privacy requests, use the email associated with your account so we can verify ownership.